The GuestTek executive team is a group of individuals who have always portrayed the strengths of being global while thinking local. Diversity and equality have always been at the forefront of our values and we believe that an inclusive culture starts from the top. That is why the executive team is comprised of men and woman from all around the globe. This passionate group of team players bring with them unique backgrounds and life experiences that collectively make up the GuestTek story.
Founder and Chairman
In 1996, Arnon founded GuestTek and has since led GuestTek’s global vision and growth. Also known around GuestTek as “Serial Entrepreneur”, Arnon launched his first successful T-shirt business in high school. This entrepreneurial spirit has led him to win several innovative and business awards and recognition throughout his career. As a recognized pioneer in hotel room technology, he has worked to ensure GuestTek delivers consistent technology solutions around the world. His passionate approach continues to pave the way to success of GuestTek’s solutions as he continues to play a key role in GuestTek’s vision and product development. Arnon has received numerous awards, including Entrepreneur of the Year, Canadian Export Award, and Top 40 under 40.
Kate is an inherent problem solver, constantly looking to improve GuestTek’s global standing. 23 years of experience in the finance industry has allowed her to help navigate GuestTek as a leader in a very competitive market. Kate leads by example, and her no nonsense, straight forward approach has helped innovate the company’s services and customer relations. Kate’s vision and dedication has built a strong and diversified leadership team, which she believes is paramount in ensuring the organization understands and embraces the changing needs of the hospitality industry. Kate’s ability to think about individual customer needs while always keeping the big picture in mind is a major contributor to GuestTek’s success with our customer base and large brands alike. Kate has previously managed a large portfolio and advised companies on capital raises, IPO’s and assisted in M&A opportunities.
Chief Information Officer
Zoey has been a valuable GuestTek team member for over 19 years. She brings with her passion, dedication, creativity, professionalism, and love for work and play that can also be seen in each of her team members. She is our in-house data guru who leverages her knowledge to help drive informed business decisions while maintaining and improving efficiencies. This has made her successful in taking our support organization to another level, delivering the very best in customer service while leading her team to achieve KPIs and objectives set out for them successfully. She knows how to convey her vision, and then encourage and empower her team to pursue that goal. Zoey’s knowledge of the various aspects of the business has made her an expert in juggling multiple balls in the air and always managing to exceed all goals.
Managing Director, Americas
Based in Charleston, South Carolina, Matthew joined GuestTek in June 2021 as Vice President Sales, Americas. Matthew joined us after 28 years with Marriott International where, most recently, he was responsible for overall IT management, supporting 360+ hotels and managing a team of 150+ employees. He is well-respected for his strong work ethic, problem-solving skills and broad industry knowledge. In addition to his talent for business development, Matthew is widely known for team building, mentorship and leading with compassion and humour.
Managing Director, EMEA & APAC
Ivonne joined GuestTek in 2019 as Managing Director EMEA. With a strong track record in managing large international teams across Europe, Middle East, Africa and APAC for over 25 years, her expertise in the software and hospitality industry is recognized by many hotel chains and industry veterans. Ivonne is a result oriented professional focused on driving change, sales growth, enhance profitability and improve customer satisfaction. In summer 2020, Ivonne was appointed as Managing Director APAC in addition to her role in EMEA to accelerate growth internationally, create synergies and consistency towards international and local hotel chains.
Vice President of Strategic Partnership
Neil is well-known in the hospitality industry, leading the way in cost effective solution building while meeting brand standards and the best in guest experience for over 20 years. Neil also has a decade of voice experience working for Mitel. As GuestTek’s brand ambassador, Neil represents our dedication to our customers, our support of their technology directions whilst ensuring the brands are up to speed on what GuestTek brings to the table. By working with all hotel chains globally, he makes sure our customers have a voice in GuestTek by fully understanding their brand and owner requirements.
VP Business Management & Media
Michael joined the GuestTek team as the very first employee in January 1998. Throughout his 25 plus year career at GuestTek, he has been an instrumental contributor to growth of the company. His long history with GuestTek has given him exposure that has helped him gain an in-depth understanding of all aspects of the business. As the VP of Business Management, Mike drives GuestTek’s product vision to ensure we are able deliver intelligent solutions around the world and meet the global requirements of a constantly changing market while staying on top of current technologies. A cycling enthusiast, you will see Mike on a bike braving -20 Celsius weather with the same joy as +20.
Vice President Global People & Culture
Van joined the GuestTek team in 2012. Beginning as a dedicated Recruiter, Van grew up the GuestTek ladder and assumed pivotal roles such as HR Manager, Global HR Director, and finally to her role today as the VP, Global People & Culture. She has played a central role in shaping the company’s organizational culture and talent strategy on a global scale. Van’s background is in recruitment in several industries such as IT, Finance, and Insurance, and currently she is a candidate for the Chartered Professional in Human Resources (CPHR) designation. She played an integral role in previous acquisitions, mergers, and growth strategies. This foundational experience has given her the strategic acumen to navigate the intricacies of global HR compliance.
Brian Fillo serves as the head of ECS. Combining his energy and determination to develop productive relationships with customers and partners, he channels feedback into the organization to shape strategy and improve execution on sales, operational, and corporate goals. For over two decades, the concentration of his career has been Technology and Services focused in the Hospitality industry and Convention & Event Conference Management.