Are you looking to join a fun, dynamic and diverse team with the global leader in hospitality technology? GuestTek™ is the world’s largest provider of High-Speed Internet and IPTV solutions to the global hospitality industry. Our OneView™ platform provides Converged Data, Video, Telephony, Above Property Voice and Mobile App services. Our global support team is unsurpassed in the industry and we are looking for enthusiastic, customer-focused and skilled people to join our team in Guatemala. This is a full-time position.

The GNOC HSIA / Media Specialist is responsible for taking calls from hotel staff, creating incidents, and either resolving or escalating those incidents. You must be able to work with a variety of hardware, software, and networking technologies in a timely manner. This individual must be able to work under pressure to provide quick solutions for the Clients, and must demonstrate a superior working knowledge of all GuestTek products and services.

Key Responsibilities:

• Taking calls from Hotel Staff members and dispatched technicians.
• Adhering to company policies on attendance and use of phone codes.
• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
• Communicating with clients and internal GuestTek’s departments.
• Co-operating within the team to ensure all calls are answered within SLAs.
• Other related duties as assigned by Global Services Management Team.

Requirements:

• Must be able to speak and write in fluent English.
• Degree in Computer science or relevant field or work experience in a similar field.
• Excellent communication both verbal and written in English and good interpersonal skills.
• Must be able to work with a variety of hardware, software, and networking technologies
• Firewall and load balancers: Elfiq, Cisco ASA and Juniper,Switches: HP, Cisco, Cisco Meraki, Aruba and Ruckus Access Points and Controllers: Cisco, Aruba and Ruckus
• Good knowledge of IPTV and STB technology is an advantage.
• Must demonstrate knowledge of networking OSI layer, TCP/IP protocol, routing and switching (ACLs, static routes, NAT, VLANs, trunking, STP, DNS,DHCP, etc.)
• Experience in managing and fine tuning of wired and wireless networks (Networking QOS settings).
• Relevant Networking/IT certification is an asset (CCNA or similar).
• Linux knowledge is a must (CLI commands, experience with scripting and automation process will be an add-on).
• Good understanding of business supported.
• Available to cover shifts supporting a 24/7/365 operation.
• Strong communication skills, and understanding of the business supported.
• Must demonstrate knowledge of networking.
• Must demonstrate problem solving skills.
• Understanding GuestTek proprietary products is an asset.

Personal Attributes:

• Ability to quickly build strong relationships with colleagues and clients.
• Ability to work under pressure.
• A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
• Must show knowledge about latest technology in use.
• Must have a desire to learn.

Why Choose GuestTek?

• We offer competitive pay, bonuses and private health care insurance.
• You can work from home!
• Opportunities for advancement and learn about the latest in hospitality technology.
• Work with great people from around the world.
• Watch this video to see what some of our team members have to say.

How to Apply:

Send your cover letter and resume/CV to careers@guest-tek.com. Please include the position you are applying for in the subject line.

We thank everyone for their interest. We will contact qualified candidates for screening and an interview.